I’ve been battling intermittent latency issues fairly consistently for the past week. But my problems with my internet connection go back farther than that, oh say, circa the date I switched from DSL to cable. But thanks to the brilliant advice of several of the Comcast Customer Service Reps and technicians I’ve spoken with this week, I am ready to share with you all I’ve learned:
1) Power Cycle Your Modem
This is key. As I learned this week, your modem needs to get “fresh data” daily. If you don’t turn your modem on and off, you are stuck with “old data.” In order to get “fresh data,” unplug your modem for at least 30 seconds. Do this once a day. And don’t be stingy on those 30 seconds. Fresh data takes at least that long to fill the wiring. Pro tip from Customer Service Rep Roger.
2) Upgrade to Higher Connection Speed
Yes, you are paying for download speeds of 15 Mbps and only receiving 5. Partly, this is due to your data not being “fresh” (See Tip 1). As 5-10 Mbps download speed is within the acceptable range, customers seeking 15 Mbps speed should upgrade to the 25-30 Mbps option. Pro tip from Customer Service Rep Stan.
3) Check with your neighbors
If there is construction in your neighborhood, you might experience some latency, according to Customer Service Rep Michael. This is particularly true if the new construction is a hotel, because you might just be sharing “fresh data” with hotel guests. What, no construction? No nearby hotel? Well, even though you think you have “fresh data,” your neighbors’ data might not be so fresh and might be corrupting yours.
4) Flush this!
Don’t play coy with words like “traceroute” or “ping.” These are paid professionals you’re dealing with. Whadya mean you set up the router yourself, eh?!
5) Call in the technician
Bring out the big guns! This well-trained individual will help tighten any cords and cables. After “old data,” loose cords are the leading cause of latency. If the cords and cables are adequately tightened, try moving your computer closer to the cable outlet. “Fresh data” plus “short cord” = Comcastic!